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FAQ

Product Information

Planted was founded and based in Brooklyn NY. All of Planted products are formulated and manufactured here in the US.

Our unique blend of all natural plant powered Ayurvedic herbs ingredients helps you to lay a strong foundation and maintain healthy thriving hair with the use of clean ingredients. Our transparent ingredients list is easy to read and all of our products are Vegan, Cruelty Free with:

No Sulfates
No Dyes
No Paraben
No Formaldehyde
No Phthalates

Ayurvedic is a holistic approach to hair care using natural herbs and oils.  It has been an effective cure for hair fall since ancient times. It originates from Indian and many of the common herbs used are from there as well. The most popular ones are Amla, Aritha, Ashwagandha, Bhringraj, Brahmi, Henna, Hibiscus, Neem, and Shikaikai.

Ayurveda is an ancient healing system originating in India.  It intersects with beauty because many of the herbs that are used to treat ailments have done wonders for the hair and skin for thousands of years. There has been extensive scientific research that explains why these herbs work so well on the hair and skin.

Absolutely. We use clean wholesome ingredients in all of our products that are safe for both toddlers and kids. Planted's owner currently use the entire line of products on her 3 toddler son's hair. She started using it on their hair at 6 months old.

No. We’re only available online.

We use preservatives, such as Optiphen Plus paraben and formaldehyde-free preservative to maintain the performance, quality and freshness of our formulas. We refrain from using potentially harmful preservatives or chemical stabilizers, the color or scent of our products may change over time and this is completely normal due to the nature of essential oils and natural extracts we use in our formulas.

Phenoxyethanol a preservative used for skincare products which has been deemed a safe ingredient. Planted uses Phenoxyethanol in some of our products, and the ones that do use it, contain less than a .05% concentration of it in our formulations. The main purposes of Phenoxyethanol is for the purposes of keeping bacteria out of our organic ingredients. Without a good preservative, the bacteria that can grow on your hair product is more harmful than the chemicals themselves. What makes Phenoxyethanol so valuable and healthy, is that only a small amount is required to fight bacteria - that way, there is are more potent ingredients in our products, as opposed to preservative. 

All repairs will be complete within 2 months of when we receive them.

Several of our products contain organic ingredients; however, none of our products are certified organic.

We never, ever test our products on animals period. 

Planted has a shelf life of 12 months from opening.

Absolutely! Different hair types have different needs and each of our products can be mixed and matched. If you're unsure which products are right for you shoot us an email hello@plantedhaircare.com we will be happy to help.

Our product assortment focuses on nourishing, repair, moisture, growth and curl care. We offer a diverse selection of products that are intended to respond to the needs of all hair texture and type, damaged, dry, relaxed and color treated hair.

You can order directly online via our website at www.plantedhaircare.com

For US domestic orders, including handling and shipping, you can expect to receive your order within 5-7 business days.

We charge USPS priority flat rate shipping charge on all orders. This may vary somewhat for certain orders.

Currently, we partner with USPS to ship our products.

No not at the moment.

You will receive an order acknowledgement email shortly after placing an order on our website. If you don't receive one, please check your SPAM folder. If it's not in there, please shoot us a note at hello@plantedhaircare.com and we'll look into it.

All order changes and cancellations must be requested within 24 hours from being placed, otherwise an order cancellation charge of 15% will be applied. Please contact us as soon as possible at hello@plantedhaircare.com to request a cancellation. If the order has not yet been processed, your credit card will not be charged. If the order has been processed, fulfilled and shipped, please refer to our Return Policy.  

Please contact us at hello@plantedhaircare.com 

Please send a note to hello@plantedhaircare.com with your website address and store location information, and we'll get back to you shortly with more information.

We only ship domestic. We're still working on expanding our shipping internationally.