U.S. Domestic Orders
Please allow 3-5 business days to process your order. We offer USPS Priority shipping. Our business days are Monday through Friday, excluding weekends.
International Orders
We are currently not accepting international orders on our website. We apologize for the inconvenience.
Incorrect Shipping Information
If a package is returned to Planted Haircare due to an incorrect or incomplete shipping address provided by a customer, the customer was not home for delivery or if the package exceeded the maximum amount of time to be held at a pick-up location, the customer will be responsible for the redelivery costs. Planted Haircare is not responsible for packages delivered incorrectly or lost due to incorrect or incomplete shipping information provided by a customer; no refunds will be provided if any parts of the address are incorrect.
Once an order has been processed, no edits or cancellations can be made.
No refunds, replacements or credits will be issued for orders confirmed to have been delivered to the address provided in an order.
Lost or Stolen Packages
Planted Haircare is not responsible for lost or stolen packages that have a confirmed delivery to the address entered for an order. Upon inquiry, Planted Haircare will confirm delivery to the provided address, date of delivery, tracking information, and shipping carrier information for the customer to investigate.
It is up to the customer to provide an accurate address when entering their shipping information. Please contact the carrier for any information
