Planted will gladly accept returns within 30 days from the purchase date. All products must unused, in sellable condition and in their original packaging.
All customers must provide us with the item’s picture they want to return to confirm the sellable condition of the products. Only after that customer service will be able to return the products.
We will not accept returns for used and opened item unless it is defective or damaged. We reserve the right to refuse refunds on personal use products for any reason.
- We do not refund shipping charges.
- 30% restocking fee will be applied for all unauthorized returns.
- Shipping charges are non-refundable 30% Restocking Fee applies to all returns except for exchanges.
Exchanges are FREE EXCEPT FOR SHIPPING
- Refund or credit will be issued within 21 days of your return being received.
- Each order is only valid for one-time exchange.
We do everything possible for our customers to receive their orders on time and in perfect condition.
We carefully pack every order, so damaged products are incredibly rare and unlikely to happen to you. In the unlikely event that a shipper damages your products during transit, we can help you to open the claim on your behalf.
What constitutes damage:
- Cracked jars and bottles,
- Jars and bottles contents are spilled out,
- Broken items.
Please notice that items with minor leaking, small scratches or small dents are not considered as damaged. Those items cannot constitute the basis for claims.
We hope for your understanding in this matter.